This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on each of our websites (our site) to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
- Important information
1.1 About us. We are Woodpik furniture’s LTD a company registered in India under company GST 05737355 and with our registered office at #102 Sajapura main road Bengaluru -56296
1.2 Contacting us. You may contact us by telephoning or emailing the relevant customer service team below:
Website- woodpikfurniture.com
Email- info@woodpikfurniture.com
Telephone- +61 8 44 22 44 22
1.3 If we have to contact you we will do so by e-mail or by post to the address you provide to us in your order.
- Our Products
2.1 The images of the Products on our site and any illustrations, descriptive matter or advertising are for illustrative purposes only and shall not form part of the Contract or have any contractual force. Although we have made every effort to display the Products accurately and, in particular, the colours, materials and finishes, we cannot guarantee that the images accurately reflect the Products and your Products may vary slightly from those images.
2.2 If appearance, colour, material or finish of the Products is particularly important then we recommend that, where available, you order samples before placing an order for the Products.
2.3 We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements.
2.4 Many of the Products can be made by the Product manufacturer to your measurements, specific option selection or specification. Please make sure any measurements, specific option selections or specification you select or provide to us are correct and accurate as unfortunately we cannot accept the return of made-to-order Products.
- Use of your personal information
We only use your personal information in accordance with our privacy policy. Please take the time to read our privacy policy as it includes important terms which apply to you.
- Our right to vary these Terms
4.1 We amend these Terms from time to time. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
4.2 We may revise these Terms as they apply to your order if it is necessary to reflect changes in relevant laws and regulatory requirements. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
- Your consumer right of return and refund
This clause 7 only applies if you are a consumer.
5.1 If you are a consumer, you have a legal right to cancel a Contract (other than in respect of made-to-order Products), during the period set out below in clause 5.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product (other than a made-to-order Product), you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
5.2 Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is:
(a) the end of 07 days after the day on which you receive the Products; or
(b) the end of 07 days after the day on which you receive the last installment of the Products if the Contract is for multiple Products delivered on separate days.
5.3 To cancel a Contract, you need to let us know that you have decided to cancel. The easiest way to do this is to contact the relevant customer service team on the contact details set out above at clause 1.2.
5.4 If you cancel your Contract we will:
(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
(b) refund you any delivery charges paid in advance for Products that have not been delivered to you;
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Products then 14 days after the day on which we receive the Products back from you. For information about how to return a Product to us, see clause 7.6;
(ii) if you have not received the Product then 14 days after you inform us of your decision to cancel the Contract.
5.5 If you have returned the Products to us under this clause 7 because they are faulty or not as described, we will refund the price of the Products in full, together with any applicable delivery charges.
5.6 If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us along with all packaging materials and manuals without undue delay and in any event not later than 7 days after the day on which you let us know that you wish to cancel the Contract; and
(b) unless the Product is faulty or not as described (in this case, see clause 7.5), you will be responsible for the cost of returning the Products to us.
5.7 As made-to-order Products are made to your specific requirements, you will not be able to cancel your Order once it has been placed. This will not however affect your legal rights as a consumer in relation to made-to-order Products that are faulty or not as described.
5.8 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms.
- Made-To-Order Goods
6.1 The majority of the goods that we sell are made-to-order and are not a stock item(s). This means they are made specifically for your order(s) only. It is the buyer’s responsibility to check if the item is a made-to-order items(s). There are strictly no returns and strictly no refunds on made to order goods. Delays may also happen as products, parts, materials are required to complete your order by the manufacturer.
Products made-to-order or bespoke cannot be cancelled or returned or refunded. A made-to-order goods item(s), is any product where you are specifying, for example, a color, or fabric or vinyl type, wood color, frame color, top color, edging type, and so on but not limited to.
Woodpik Furniture’s Ltd will try to ensure that made-to-order products are completed and delivered within the estimated lead time advised at the time of purchase. However, delays do occasionally arise due to production or shipping issues, out of our control. If a delay occurs, Woodpik Furniture’s Ltd will communicate to you, the customer as soon as the manufacturer confirms the new estimated delivery date or notifies Woodpik Furniture’s Ltd of any production delays. However, this does not mean you have the right to cancel such an order if it is beyond the estimated timeframe.
It is also the customers, buyer’s responsibility to check that the order is correct. We cannot and will not be held responsible in anyway whatsoever if you have ordered incorrectly. If you have ordered incorrectly we cannot and will not refund or cancel the order and all monies must be received.
- Delivery
7.1 We will confirm the estimated delivery date in the Order Confirmation. Any dates quoted for delivery are approximate only, and the time for delivery is not of the essence. Occasionally our delivery to you may be affected by an Event outside Our Control. See clause 16 for our responsibilities when this happens. We shall not be liable for any delay in delivery of the Products that is caused by your failure to provide adequate delivery instructions
7.2 Delivery will be either:
(a) by postal package for small orders; or
(b) by pallet or van delivery to the ground floor pavement level of the delivery address unless otherwise arranged with us prior to placing the Order.
7.3 You own the Products once we have received payment in full, including all applicable delivery charges. Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
7.4 Please inspect the Products upon delivery and contact us immediately and in any event within 24 hours of delivery with a full description and photographs (if necessary) if the Products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity. If you notify a delivery problem to us we will:
(a) make good any shortage or non-delivery;
(b) replace or repair any goods that are damaged or defective; or
(c) refund the price of the Products in full, together with any applicable delivery charges.
- International delivery
8.1 We do not ordinarily deliver to addresses outside the UK, so please contact the relevant customer care team on the contact details set out above at clause 1.2 to discuss delivery before ordering Products. We reserve the right to decline any order for Products requiring delivery to an address outside the UK.
8.2 If we agree to deliver to an international delivery destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
8.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before contacting us.
8.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
- Price of Products and delivery charges
9.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 10.5 for what happens if we discover an error in the price of Products you ordered.8.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
9.3 The price of a Product excludes VAT and you shall, on receipt of a valid VAT invoice pay such additional amounts in respect of VAT as are chargeable on a supply of Products. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
9.4 The price of a Product does not include delivery charges unless otherwise stated. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our delivery charges page or contact us.
9.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
- How to pay
10.1 We accept the following methods of payment:
(a) Credit and debit card online or by telephone;
(b) online payment;
(d) Purchase order issued by government, a local authority or public body. We reserve the right to not accept a purchase order or to request further validation before acceptance. A deposit payment may be requested by us.
10.2 Payment for the Products and all applicable delivery charges is in advance.
- Manufacturer guarantees
11.1 The Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions please contact the relevant customer care team on the contact details set out above at clause 1.2.
11.2 If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described.